Friday, April 12, 2013

To Complicate Your Healthcare, Please Press 1

No one likes having their time eaten up by bureaucratic complexities.

Between March 19 and April 12, I've had the displeasure of making over a dozen calls to five different parties, getting the run-around as well as some misinformation from four of them. Here's a chronological summary of my attempt to transfer my prescriptions from a pharmacy to a mail-order service, but please just skim.

Going through this process, I experienced firsthand the fact that:
The more complicated a policy is, the more complicated the process for enacting it.
The more complicated the process, the greater number of people necessary to conduct it.
The more people involved in the process, the greater the probability of error.
The greater the probability of error, the greater the probability that the patient will be negatively effected.

New parts of the Patient Protection and Affordable Care Act, widely known as Obamacare, take effect this year. The PPACA as a law is only 906 pages, but with every line of legal code come dozens of pages of bureaucratic regulations that develop as new sections are enacted. As of  March 12, the total number of pages is over 20,000
As a patient required by law to be insured, or as an employer required to insure your employees, you will spend many hours sorting through your policy. If you are enrolled in the Affordable Care Act, your coverage will be complicated. It will not, in the long run, be affordable, fast or easy to apply, or even easy to understand.

 A great step forward in fixing our healthcare system?

You be the judge.

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